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Pricing & billing FAQ

How do I get a refund on AskAI.free?

Short answer: The 7-day free trial means you'll never pay before deciding. After that, we offer pro-rated refunds within 14 days of any charge, email us.

Our refund philosophy is simple: nobody should pay for software they're not happy with.

  • During the 7-day trial: cancel from the billing portal, no charge ever lands on your card.
  • Within 14 days of a charge: email us and we'll refund pro-rated to the day you stopped using the product. Annual subscribers get the unused portion back.
  • After 14 days: we'll usually still help in unusual situations (you forgot to cancel, your kid signed up by mistake, you got double-charged). Just email and explain.

Refunds go back to the original payment method via Stripe. Allow 5-10 business days for the funds to appear, depending on your bank.

To get a refund processed quickly, include four things in your email: the account email address, the approximate date of the charge, the plan name (Pro or Max, monthly or annual), and one sentence on what happened. With those details we can find the Stripe payment in minutes instead of going back and forth.

How it appears on your statement varies by bank: some show a separate refund line, others make the original charge disappear entirely, and pending charges sometimes just vanish without ever posting. If nothing has shown up after 10 business days, reply to the same email thread and we'll send you the Stripe refund reference your bank can trace.

How to make refund requests easy

When you email about a refund, include the account email, the approximate charge date, the plan name and a short explanation of what happened. That makes it easier to locate the Stripe payment and resolve the request quickly. If there was a duplicate charge, accidental upgrade, forgotten cancellation or technical issue, say that directly.

Refunds are returned through Stripe to the original payment method, so the final arrival time depends on the card network and bank. The charge may disappear, reverse, or appear as a separate refund line depending on how your bank displays it.

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