Pricing & billing FAQ

How do I get a refund on AskAI.free?

Short answer: The 7-day free trial means you never pay before deciding. Once a payment has been taken we do not offer refunds, but you can cancel any time to stop future charges.

The 7-day free trial exists so that nobody pays for software before deciding whether they want it. That is the window to evaluate the product.

  • During the 7-day trial: cancel from the billing portal and no charge ever lands on your card.
  • After a payment has been taken: we do not offer refunds. Cancelling stops all future charges and you keep access until the end of the period you have already paid for.
  • Billing errors: if you were double-charged, charged after cancelling, or charged on an account you did not open, email us and we will put it right. That is a mistake on our side, not a refund request.

To cancel, open Settings in your account and choose Cancel subscription, or use the billing portal link in any receipt. The cancellation guide explains exactly when access ends. Cancellation takes effect at the end of the current period, so nothing is lost by doing it as soon as you decide.

If you are unsure whether the paid plan suits you, use the trial fully rather than subscribing to find out. Everything on Pro is unlocked during those 7 days, and no card is charged until the trial ends. Compare the current limits on the pricing page before upgrading.

Where a correction is due, the money goes back to the original payment method via Stripe. Allow 5-10 business days for it to appear, and note that banks display this differently: some show a separate refund line, others make the original charge disappear entirely. None of the above affects any statutory rights you have in your country.

How to make refund requests easy

When you email about a refund, include the account email, the approximate charge date, the plan name and a short explanation of what happened. That makes it easier to locate the Stripe payment and resolve the request quickly. If there was a duplicate charge, accidental upgrade, forgotten cancellation or technical issue, say that directly.

Refunds are returned through Stripe to the original payment method, so the final arrival time depends on the card network and bank. The charge may disappear, reverse, or appear as a separate refund line depending on how your bank displays it.

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